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Dr. Jack J. Phillips
Dr. Jack J. Phillips is a world-renowned expert on
accountability, measurement, and evaluation. Phillips provides
consulting services for Fortune 500 companies and major global
organizations. The author or editor of more than fifty books, he
conducts workshops and presents at conferences throughout the world.
Phillips has received several awards for his books and work. On three
occasions, Meeting News named him one of the 25 Most Powerful People in
the Meetings and Events Industry, based on his work on ROI. The Society
for Human Resource Management presented him an award for one of his
books and honored a Phillips ROI study with its highest award for
creativity. The American Society for Training and Development gave him
its highest award, Distinguished Contribution to Workplace Learning and
Development for his work on ROI.
His expertise in measurement and evaluation is based on more than 27
years of corporate experience in the aerospace, textile, metals,
construction materials, and banking industries. Dr. Phillips has served
as training and development manager at two Fortune 500 firms, as senior
human resource officer at two firms, as president of a regional bank,
and as management professor at a major state university.
Dr. Phillips regularly consults with clients in manufacturing, service,
and government organizations in 44 countries in North and South America,
Europe, Africa, Australia, and Asia.
Phillips and his wife, Dr. Patti P. Phillips, recently served as authors
and series editors for the Measurement and Evaluation Series published
by Pfeiffer (2008), which includes a six-book series on the ROI
Methodology and a companion book of 14 best-practice case studies. Other
books recently authored by Phillips include ROI for Technology Projects:
Measuring and Delivering Value (Butterworth-Heinemann, 2008); Return on
Investment in Meetings and Events: Tools and Techniques to Measure the
Success of all Types of Meetings and Events (Butterworth-Heinemann,
2008); Show Me the Money: How to Determine ROI in People, Projects, and
Programs (Berrett-Koehler, 2007); The Value of Learning (Pfeiffer,
2007); How to Build a Successful Consulting Practice (McGraw-Hill,
2006); Investing in Your Company’s Human Capital: Strategies to Avoid
Spending Too Much or Too Little (Amacom, 2005); Proving the Value of HR:
How and Why to Measure ROI (SHRM, 2005); The Leadership Scorecard (Elsevier
Butterworth-Heinemann, 2004); Managing Employee Retention (Elsevier
Butterworth-Heinemann, 2003); Return on Investment in Training and
Performance Improvement Programs, 2nd ed. (Elsevier Butterworth-Heinemann,
2003); The Project Management Scorecard, (Elsevier Butterworth-Heinemann,
2002); How to Measure Training Results (McGraw-Hill, 2002); The Human
Resources Scorecard: Measuring the Return on Investment (Elsevier
Butterworth-Heinemann, 2001); The Consultant’s Scorecard (McGraw-Hill,
2000); and Performance Analysis and Consulting (ASTD, 2000). Phillips
served as series editor for ASTD’s In Action casebook series, an
ambitious publishing project featuring 30 titles. He currently serves as
series editor for Elsevier Butterworth-Heinemann’s Improving Human
Performance series.
Dr. Phillips has undergraduate degrees in electrical engineering,
physics, and mathematics; a master’s degree in Decision Sciences from
Georgia State University; and a Ph.D. in Human Resource Management from
the University of Alabama. He has served on the boards of several
private businesses—including two NASDAQ companies—and several nonprofits
and associations, including the American Society for Training and
Development and the National Management Association. He is chairman of
the ROI Institute, Inc., and can be reached at (205) 678-8101, or by
e-mail at jack@roiinstitute.net.
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