Tom Robinson
Consultant, Chinook Associates

Tom Robinson has 25 years of experience in analyzing processes, coaching and developing managers, facilitating high-performing teams, and teaching methods for improving quality and customer service.

For the past eight years Tom has focused much of his consulting on lean methodologies, rapid process improvement (RPI), and group facilitation. He has consulted to a wide range of organizations including Virginia Mason Medical Center, Watermark Credit Union, Philips Oral Healthcare, Texas Tech University, Harborview Medical Center, and BP Exploration Alaska. Tom's Rapid Process Improvement team received BP's regional Helios Award for their work on the North Slope and in Anchorage.

During his career he has also held positions as chief administrative officer of a worldwide investment bank, human resources development manager for a pharmaceuticals company, and senior consultant for Deltapoint, whose clients included Boeing, Burlington Northern, Johnson & Johnson, and Milliken.

Tom received a Ph.D. in Education from Stanford University, and a B.A. in Outdoor Education from Prescott College. He also serves as one of four core faculty members in Seattle University's Organization Systems Renewal (OSR) Masters program.

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